The ICE ERO DRIL is a toll-free service that provides a direct channel for agency stakeholders to communicate directly with ERO to answer questions and resolve concerns. Stakeholders may reach the ICE ERO DRIL by dialing 1-888-351-4024. Live trained operators are available Monday through Friday (excluding holidays) from 8:00 a.m. to 8:00 p.m. ET to respond to inquiries from those in ICE detention and from community members.